Returns & Exchanges

Due to the perishable nature of our unique international treats, we generally cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your exotic snacks arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your package for any signs of damage, expiration, or missing items from your order.

• 2.
  Document Issues

  Take clear photos of the damaged goods and the shipping label as evidence to help us process your claim with the carrier.

• 3.
  Contact Support

  Email our support team within 48 hours of delivery with your order number and the photos of the affected products.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement of your rare snacks at no extra cost.